FAQ

Frequently Asked Questions

Sizing and Fit

How do I choose the right size?

Visit our Sizing Guide and measure the widest part of each natural nail. Measure both hands, as corresponding fingers can differ. If you are between sizes, choose the larger size and gently file the sides for a more comfortable fit.

What is personalised sizing?

Personalised sizing lets you select the size for each individual nail instead of choosing one standard S, M or L set. We then assemble a 10-piece set using your chosen sizes. It does not mean that each nail is individually moulded to the curvature of your natural nail, and it is available on selected designs only.

What if no standard size fits me?

Choose personalised sizing where available. It is especially useful when your two hands differ or when individual fingers do not fit neatly into one standard size.

Will every nail shape suit my natural nails?

Fit depends on both width and curvature. Some press-on styles are flatter or more curved than others, so please check the Fit Notes on the product page. If you are unsure, contact us before ordering.

What happens if I choose the wrong size?

You are responsible for selecting and submitting the correct sizes. If the sizes supplied match your order but do not fit because of measurement or curvature, this is considered a sizing issue. If we supply a different size combination from the one you ordered, please contact us so we can correct it.

Application, Wear and Reuse

What is included with my press-on nail set?

Each set includes 10 press-on nails, adhesive tabs, a mini nail file, a plastic cuticle stick and an alcohol prep pad. Please also check the individual product listing for any design-specific details.

Is nail glue included?

No, unless a product listing explicitly states otherwise. We recommend adhesive tabs as the default application method because they support easier removal and reuse. If you choose to use third-party nail glue, follow its instructions and warnings carefully. Glue can make removal more difficult and may reduce reusability.

How long will the nails stay on?

Wear time varies depending on nail preparation, application, the adhesive used and your daily activities. Apply to clean, dry, oil-free nails and minimise prolonged water exposure immediately after application. We do not promise a fixed wear time.

Can I reuse the nails?

Yes, if they remain in good condition. Adhesive tabs and gentle removal usually make reuse easier. Carefully clean away any remaining adhesive and store the nails in their original packaging. Nails applied with glue may be harder to remove and reuse.

How do I apply and remove them safely?

Follow our step-by-step Tutorials. Never force or pry a nail off. Continue soaking and loosening it gently, and stop if you feel pain or notice damage.

How should I care for my press-on nails?

Do not use them as tools, and take care when opening cans, lifting labels or doing similar tasks. Keep them clean and dry between wears, and store them in their original packaging away from heat and direct sunlight.

Orders and Replacement Nails

Can I change or cancel my order?

Email us as soon as possible. Changes or cancellations may not be possible once preparation has begun or the order has been dispatched.

Can I order a replacement nail?

A replacement may be available for current designs, subject to stock. Contact us with your original order number, design name, finger position, hand and nail size. We will confirm availability and any charge before proceeding. Replacements cannot be guaranteed indefinitely for seasonal, limited or discontinued designs.

Shipping and Returns

How much is shipping and how long will my order take?

Orders are usually prepared within 2–4 business days. Standard delivery within Australia is generally 3–7 business days after dispatch, with regional areas sometimes taking longer. Standard shipping is $9.95, or free when the merchandise subtotal reaches $79 or more before discounts. Tracking is provided. See our Shipping Policy for details.

Can I return my order?

We do not accept returns for change of mind, incorrect customer-selected sizing or natural-nail curvature. If an item is faulty, damaged, incorrect or otherwise covered by a consumer guarantee, please contact us as soon as possible. Your rights under Australian Consumer Law are not excluded. See our Refund Policy.

Still Need Help?

Email us at info@enchantednailsstudio.com.au. We aim to reply within 1–2 business days, Monday to Friday.