FAQ
Frequently Asked Questions
Sizing and Fit
How do I choose the right size?
A comfortable fit begins with a careful measurement. Visit our Sizing Guide and measure the widest part of every natural nail on both hands, as matching fingers can sometimes differ.
If you are between two sizes, choose the larger one—you can gently file the sides for a more precise fit.
What is personalised sizing?
Personalised Sizing allows you to choose the width of each of your 10 nails individually, rather than selecting one standard S, M or L combination. This is especially helpful if your nail widths vary between fingers or between your left and right hands.
We’ll assemble your set using the sizes you choose from our existing nail sizes. Personalised Sizing adjusts the width combination of your set; it does not mean each press-on is individually moulded to the curvature of your natural nail.
Personalised Sizing is available on selected Core designs at no extra cost.
What if no standard size fits me?
That’s exactly where Personalised Sizing can help. On selected Core designs, you can choose the width of each nail individually to create a combination that better suits your hands — at no extra cost.
Will every nail shape suit my natural nails?
Not every shape will feel the same on every nail. A comfortable fit depends on both width and curvature.
Flatter styles may sit more naturally on flatter nail beds, while shapes with a stronger C-curve may better suit more curved nails. Check the Fit Notes on each product page, and feel free to contact us if you would like help choosing.
What happens if I choose the wrong size?
We’d love to help you feel confident before ordering, so please use our Sizing Guide and measure both hands carefully.
Each set is prepared using the sizes submitted with your order. If those sizes are supplied correctly but do not fit because of measurement or natural-nail curvature, this is considered a sizing issue and is not eligible for return.
If we prepare a different size combination from the one you ordered, please contact us and we’ll be happy to make it right.
Application, Wear and Reuse
What is included with my press-on nail set?
Each set includes a complete set of press-on nails, extra adhesive tabs, a mini nail file, a cuticle stick and an alcohol prep pad—everything you need for an easy adhesive-tab application.
The number of nails may vary by design, so please check the individual product page for set-specific details.
Why isn’t nail glue included?
Our sets are designed to be enjoyed more than once, so we include adhesive tabs as our recommended application method. They provide a comfortable hold while allowing for gentler removal and easier reuse.
Nail glue requires extra care. Incorrect use or contact with skin may cause irritation or accidental bonding, and removal can damage the press-ons and reduce their reusability.
If you choose to use a third-party nail glue, please follow the manufacturer’s directions and safety warnings carefully.
How long will the nails stay on?
Wear time is different for everyone and can be influenced by nail preparation, application, daily activities and natural nail condition.
For the best hold, apply your tabs to clean, completely dry and oil-free nails, and avoid water immediately after application. Because every routine is different, we’re unable to promise one fixed wear time.
Can I reuse the nails?
Yes—when they remain in good condition, your Enchanted Nails can be enjoyed again.
Adhesive tabs and patient removal usually make reuse easier. After each wear, gently roll away any remaining adhesive, allow the nails to dry completely and return them to their original tray.
Nails applied with glue may be more difficult to remove and reuse.
How do I apply and remove them safely?
Our step-by-step Tutorials will guide you through preparing, applying, removing and caring for your nails.
When removing them, take your time and never pull or force a nail away. If it does not lift easily, simply soak it for a little longer. Stop if you experience pain or notice any damage.
How should I care for my press-on nails?
A little care can help preserve your set for future wears.
Try not to use your nails to open cans, lift labels or perform similar tasks. Between wears, keep them clean and completely dry, then store them in their original packaging away from heat and direct sunlight.
Orders and Replacement Nails
Can I change or cancel my order?
Please email us as soon as possible and we’ll do our best to help.
Because orders may be prepared shortly after they are placed, changes or cancellations cannot always be made once preparation has begun or the order has been dispatched.
Can I order a replacement nail?
Yes. If you’ve previously purchased an eligible design from Enchanted Nails Studio, you can order individual replacement nails instead of replacing the whole set.
Your first replacement request includes up to two complimentary replacement nails — you’ll only need to cover shipping. If you need more than two nails in your first request, additional nails are $9.90 each. Future replacement nails are also $9.90 each, plus shipping.
Replacement nails are available for selected designs and are subject to availability.
Learn more about Replacement Nails →
Shipping and Returns
How much is shipping and how long will my order take?
Orders are usually prepared within 2–4 business days.
After dispatch, standard delivery within Australia generally takes 3–7 business days, although regional areas may take a little longer. Tracking is provided so you can follow your parcel’s journey.
Standard shipping is $8.95, or complimentary when your merchandise subtotal reaches $79 or more after discounts. Please see our Shipping Policy for full details.
Can I return my order?
Because nail sizing and fit are specific to each customer, we’re unable to accept returns for change of mind, incorrect customer-selected sizing or natural-nail curvature.
If your order arrives faulty, damaged or incorrect—or you believe it is otherwise covered by a consumer guarantee—please contact us as soon as possible so we can help.
Your rights under Australian Consumer Law are not excluded. Please see our Refund Policy for full details.
Still Need Help?
We know choosing the right fit can feel unfamiliar at first, and we’re happy to help.
Email us at info@enchantednailsstudio.com.au. We aim to reply within 1–2 business days, Monday to Friday.