Shipping policy
Thank you for shopping with Enchanted Nails Studio. We carefully prepare and package every order before sending it from Melbourne, Australia.
Where We Ship
We currently ship within Australia only.
All orders are sent using Australia Post with tracking. International shipping and local pickup are not currently available.
Order Processing
Orders are generally prepared for dispatch within 2–4 business days, Monday to Friday, excluding Victorian public holidays.
Personalised-sizing orders may require additional preparation time while we assemble and check your selected nail sizes.
During new releases, promotional periods and public holidays, processing may take a little longer. If we expect a significant delay, we will contact you using the email address provided with your order.
Processing time is separate from Australia Post’s delivery time.
Shipping Costs
We offer:
- free standard shipping on Australian orders with a merchandise subtotal of $79 AUD or more before discounts; and
- a flat rate of $9.95 AUD for standard shipping on orders under $79 AUD.
Eligible free shipping will be applied automatically at checkout.
Estimated Delivery Time
Australia Post standard delivery is generally estimated at 3–7 business days after dispatch.
Delivery to regional or remote locations may take longer. Delivery estimates are provided as a guide and are not guaranteed, particularly during peak periods, severe weather or postal disruptions.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking details.
Please allow some time for the tracking information to update after the parcel has been lodged.
Delayed or Missing Parcels
If your parcel is delayed, please first check the tracking information provided by Australia Post.
If the tracking has not updated for an extended period, shows the parcel as delivered when you have not received it, or the parcel appears to be missing, please contact us at info@enchantednailsstudio.com.au with your order number.
We will assist you with the Australia Post enquiry and work with you toward an appropriate resolution. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Incorrect Shipping Addresses
Please check your name and delivery address carefully before completing checkout.
If you notice an error, contact us as soon as possible at info@enchantednailsstudio.com.au. We can update the address if the order has not entered dispatch processing.
Once an order has been dispatched, we may not be able to redirect it. If a parcel is returned to us because the address supplied at checkout was incorrect or incomplete, the customer may be responsible for the reasonable cost of sending it again.
If the address error was made by Enchanted Nails Studio, we will arrange the appropriate correction at no additional cost to you.
Damaged Parcels, Incorrect Orders or Missing Items
If your parcel arrives damaged, contains an incorrect item or is missing an item, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and clear photographs of the product and packaging where relevant. We will assess the issue and provide an appropriate remedy.
Please see our Refund Policy for further information.
Contact Us
For shipping questions, please contact:
Enchanted Nails Studio
Email: info@enchantednailsstudio.com.au
We aim to respond within 1–2 business days, Monday to Friday.