Refund policy

Thank you so much for choosing Enchanted Nails Studio! Every set of nails is carefully handmade with love, attention to detail, and hygiene in mind.

Because of the custom and personal nature of our products, we’re unable to accept returns, exchanges, or refunds once an order has been shipped. This ensures that every customer receives a brand-new, untouched set made just for them.

That said, your happiness means a lot to us! 
If there’s ever an issue with your order — such as damage during shipping or incorrect items — please contact us within 7 days of delivery at info@enchantednailsstudio.com.au

Please include:

* Your order number

* A brief description of the issue

* Clear photos of the product and packaging

We’ll review your case with care and offer a replacement or store credit where appropriate.

We appreciate your understanding and support of our small business. Every set is truly one of a kind — made to make you feel confident, beautiful, and enchanted. 

Warmly,
The Enchanted Nails Studio Team