Refund policy

We hope you love your Enchanted Nails. As our press-on nails are personal-use products, and some sets may be prepared in your selected or personalised sizing, please review your design and sizing choices carefully before placing your order.

Change-of-Mind Returns

We do not accept returns, exchanges or refunds if you:

• change your mind;
• choose the wrong design, shape, length or size;
• decide that the product is no longer suitable for you; or
• have used, worn, altered or filed the nails.

This policy helps us maintain appropriate hygiene standards and ensures that every customer receives a new, unworn set.

Choosing personalised sizing does not mean the nails are individually moulded to the natural curvature of each nail. Please follow our Sizing Guide carefully before ordering.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@enchantednailsstudio.com.au.

We will do our best to assist, but changes or cancellations may not be possible once your order has entered preparation or has been dispatched.

Incorrect, Damaged or Faulty Products

Please contact us as soon as reasonably possible if your order:

• arrives damaged;
• contains an incorrect or missing item;
• has a manufacturing fault; or
• does not match the product description.

To help us assess the issue, please provide:

• your order number;
• a brief description of the problem; and
• clear photographs of the product and, where relevant, its packaging.

We may ask you to return the product so that we can assess the issue. Please do not dispose of the product before contacting us.

If we confirm that the wrong size combination was supplied compared with the sizing selected in your order, we will treat this as an incorrect item rather than a customer sizing error.

Remedies

Where a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature of the problem.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Sale items and personalised-sizing orders remain covered by these statutory rights when they are faulty, damaged, incorrectly supplied or otherwise fail to meet an applicable consumer guarantee.

Return Shipping

Please contact us before returning an item.

Where a return is required because the product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, we will provide appropriate return instructions and cover reasonable return shipping costs where required.

Unauthorised returns may not be accepted.

Contact Us

For questions or concerns about your order, please contact:

Enchanted Nails Studio
Email: info@enchantednailsstudio.com.au

We aim to respond within 1–2 business days, Monday to Friday.