Privacy policy

Last updated: September 5, 2026

Enchanted Nails Studio operates this online store and website (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, create an account, subscribe to marketing or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact and order details, such as your name, email address, telephone number, billing and delivery address, order number and delivery instructions.
  • Order and sizing information, such as the products, nail sizes and options you select, items viewed or added to your cart, and your purchase history.
  • Payment and transaction information, such as payment method, payment status and transaction details. Complete payment card details are processed securely by Shopify and our payment service providers; Enchanted Nails Studio does not directly receive or store your complete card details.
  • Account information, such as login details, preferences and account settings if you create a customer account.
  • Communications, including information you provide in emails, contact forms, customer-support enquiries or other messages.
  • Device and usage information, such as IP address, browser and device information, cookie identifiers, pages viewed, and how you interact with the Services.
  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional emails.

How We Collect Personal Information

We collect personal information directly from you when you use the Services, place an order, create an account, submit a form, subscribe to marketing or contact us. We may also collect information automatically through cookies and similar technologies, and receive information from Shopify and service providers that help us operate the store.

How We Use Personal Information

We may use personal information to:

  • process payments, prepare, fulfil and deliver orders;
  • provide personalised sizing selections and customer support;
  • communicate about orders, delivery, returns, replacement nails and account activity;
  • operate, secure, troubleshoot and improve the Services;
  • prevent fraud, misuse and other unlawful activity;
  • maintain business, tax and transaction records and comply with legal obligations;
  • send marketing communications where you have subscribed or where otherwise permitted by law; and
  • support relevant online advertising and measure the performance of our website and marketing.

Marketing Communications

Where you have subscribed or where otherwise permitted by law, we may send marketing and promotional emails. You can unsubscribe at any time using the unsubscribe link in any promotional email. If you unsubscribe, we may still send non-promotional messages about your orders, account or customer-service requests.

Cookies and Similar Technologies

Shopify and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, support checkout and measure marketing. You may manage cookies through your browser or any privacy controls made available on our website. Disabling some cookies may affect how parts of the Services work.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to operate the business and provide the Services, including to:

  • Shopify, which hosts and supports our online store;
  • payment processors and fraud-prevention providers;
  • Australia Post and other delivery or fulfilment providers;
  • technology, analytics, customer-support, email-marketing and advertising service providers;
  • professional advisers, regulators, law-enforcement bodies or other parties where required or permitted by law; and
  • a purchaser or adviser in connection with a genuine sale, transfer or restructuring of the business.

These providers may process information under their own privacy notices and may operate outside Australia.

Shopify

Our store is hosted by Shopify, which processes information about your access to and use of the Services. Information submitted through the store may be shared with Shopify and service providers in countries other than Australia. For more information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Social Media

The Services may contain links to third-party websites or social-media platforms. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of websites or platforms we do not control.

Security and Retention

We take reasonable steps to protect personal information. However, no method of electronic transmission or storage is completely secure. Please do not send payment card details or other highly sensitive information through ordinary email or our contact form.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining transaction and tax records, resolving disputes, preventing fraud and meeting legal obligations.

Your Rights and Choices

Depending on applicable law, you may request access to or correction of personal information we hold about you, or ask us to delete information where we are not required to retain it. We may need to verify your identity before completing a request. To make a request, email us using the address below.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

International Data Transfers

Shopify and some service providers may store or process personal information outside Australia. Where applicable, we rely on contractual and other safeguards used by those providers to protect transferred information.

Privacy Complaints

If you believe we have mishandled your personal information, please email us and describe your concern and the outcome you are seeking. We will acknowledge and respond to privacy complaints within a reasonable period.

If we have not responded within 30 days, or you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. The current version will be posted on this page with an updated date.

Contact

For privacy questions, access or correction requests, or complaints, email info@enchantednailsstudio.com.au.